Ensure USB device is not plugged in. Download and open R6. Click Next when finished with installation. Restart computer. Plug in the USB cable. Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
I'm an embedded systems developer using this chip as the serial console for our SBC, and Windows 10 definitely does not recognize the device. I suggest you install the drivers in compatibility mode and check if it helps.
Follow the steps provided below. Hope it helps. Has anybody experienced this problem before and what did you do or use to resolve the hidden virtual COM ports? Via a USB 3. However, the virtual COM ports are greyed out meaning that they are hidden. This is where I am currently stuck. That is why I have brought this issue to the Silicon Labs forums to seek their users and employees expertise.
Thanks everyone! Did I provide you with enough information or do you need more? I am anxious to get this interface working. Thanks in advance for your time and assistance!
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